Terms

What we sell

Measurement, analysis and advice about how AI assistants describe and recommend businesses. We are a marketing services provider. Implementation of what an audit prescribed is sold separately as the AI Answer Sprint, only to a business whose audit we have delivered, and monthly upkeep after a sprint as Stay the Answer. Our data and production services are described on their own pages. Google Listing Care, the monthly upkeep of a local business's Google Business Profile, is described under Scope and timing.

What we do not promise

• No ranking or placement guarantees. AI answers vary between runs and are controlled by third parties. Anyone promising a position is promising something they do not control.
• No traffic or revenue guarantees.
• No promise of a Wikipedia page, which depends on notability criteria we do not control.
• No legal, medical, financial or tax advice. We do not write clinical or legal advice content, including for clients in those fields. We market the practice; we do not put words in a professional's mouth about their own discipline.

Scope and timing

Orders placed from 8 September 2026 are for the API Evidence Edition of the $750 audit. Orders placed from 6 October 2026 are for the AI Shortlist Blueprint: the same $750 audit and the same measurement, with an optional 20-minute walkthrough call within 14 days of delivery. It covers one brand, one main site and one market. You get 25 questions selected independently by us, repeated four times on each of four named API engines and searched four times on Google for its AI Overview, and evidence from your home page and up to nine further public pages. The written report carries three prioritized decisions with the wording or change specification for each. You can ask up to ten follow-up questions within 14 days of delivery, answered from the evidence in the report, and a 90-day recheck repeats five of the original questions four times each on the same five engines. It's delivered in writing. Apart from the optional walkthrough call on orders from 6 October 2026, it doesn't include a call, and it doesn't include a consumer-app check; it measures API answers and Google results pages under recorded conditions rather than the ChatGPT app or any one person's personalised results.

Orders placed from 23 October 2026 for the AI Shortlist Blueprint for Retailers, $750, cover one retailer, one main website, one product category with up to five representative products, and one market: the US area you ship to, or one showroom region. You get 25 questions selected independently by us and fixed before sampling, about which product to buy, where to buy it, and what the engines say about your store, repeated four times on each of four named API engines and searched four times on Google for its AI Overview, and evidence from up to ten of your public pages. For every answer we record the product recommended, whether your store is named, whether it is recommended as a place to buy, and which seller is recommended instead. The written report includes a game plan: three priority changes, each with the page, product or field affected, the evidence, the wording or technical specification, who owns it and how to check it is done, then a 30-day plan by week and the number to beat at the 90-day recheck. Follow-up questions, the optional walkthrough call and the 90-day recheck work as for the Blueprint above. Your intake for this order comes by email. Changes to pages, product data, feeds or listings are not included and are scoped separately.

Google Listing Care, from 26 October 2026, is $297 a month, paid monthly in advance by card, with no contract. It covers one business location's Google Business Profile. In the first month we refresh the profile: photos you supply or approve, the description and details brought up to date, and replies to your reviews from roughly the last six to twelve months. Each month after that we reply to new reviews and keep the profile current, and we set up a review-request message you send to every customer. You add us as a manager on your profile; we never ask for your Google password. A person approves every review reply before it is posted. Review requests follow Google's rules: the same message to every customer, no incentives, no asking only happy customers, and no suggested wording. Google controls rankings and customers decide whether to leave a review, so we promise the work, not a map position, a review count or calls. Text-message software, ads and website work are not included. You can cancel at any time and the next month is not charged. If you cancel before you have given us manager access, we refund your first payment in full; after that, a month already started is not refunded. The 30 days' notice under Ending it does not apply to Google Listing Care.

Delivery takes five business days from the day you submit your intake form. Work starts when you submit it. There is no start date to book and no intake deadline, and your purchase does not expire.

Implementation is sold as the AI Answer Sprint, $3,500, only after your audit has been delivered and against a written scope: we make the changes the audit prescribed for the same brand, site and market, four to six weeks from payment and complete access, with a 90-day recheck of the agreed questions included, paid in full before work starts. Monthly upkeep after a sprint, Stay the Answer, is $1,500 a month, month to month, and is offered at sprint handoff. Extra work requires written scope and price approval. Existing purchased scopes remain as agreed, including any earlier audit that was sold with a call and a consumer-surface check.

Refunds

You can cancel for a full refund at any time before you submit your intake form. There is no time limit on this. Submitting your intake form is what starts the audit and commits the sampling spend we pay for on your behalf, and that is stated on the form before you submit it. After that point the sale is final.

Your purchase does not expire. If you buy an audit and submit your intake form six months later, we honour it. No re-purchase, no questions. We will re-run our checks fresh at that point rather than using stale data.

Separately, and at our own discretion: if we cannot produce a meaningful finding or a usable baseline for you, we will refund you before you have to ask.

Guarantees

Each one is on our work and our time. None is on what an engine says, which nobody controls.

Delivery date. If your report is not delivered within five business days of the day you submit your intake form, you pay nothing: we refund the full fee without being asked.

Already named (AI Shortlist Blueprint). On the first sampling pass, before our sampling spend on your audit passes $10, we check whether the answers already name your business in every question we ask. If they do, we stop, tell you, and refund the full fee. Past that point the audit continues, and the report records what was already in place.

Already recommended (AI Shortlist Blueprint for Retailers). On the first sampling pass, if every answer to every question that asks where to buy already makes your store its top pick for where to buy, there is nothing for us to fix: we stop, tell you, and refund the full fee. Top pick means the store the answer names first among the sellers it recommends, or the one it explicitly chooses as the best place or where it would buy. Being listed further down, a mention, a citation, or a listing only as a brand's dealer does not count.

AI Answer Check credit. If you have bought the $149 AI Answer Check, its fee counts toward the $750 audit for 30 days from the day the check is delivered. The credit is applied as a code at checkout; it is not paid out in cash and it does not apply to any other offer.

AI Answer Sprint. At the 90-day recheck included in the sprint, if the business is not named in at least one recorded answer on at least one of the five named engines for the questions fixed in the written scope, Vector Index AI continues the sprint work for a further 90 days at no charge. The recheck is recorded answer by answer against its run ids and sent to you in writing, so you can see for yourself whether the condition was met. This guarantees our work and time, not any engine's output, ranking or lead count.

Audit credit. A buyer whose $750 audit (the AI Shortlist Blueprint, or an AI Visibility Audit bought before 6 October 2026) has been delivered may buy the sprint for $2,750 within 30 days of the audit's delivery date.

Supplier file preparation. If the ten-SKU test import run in your own store fails, we continue correcting the file at no charge until it passes, or refund the full fee. The test is run by you or your agency in your store's validator, test environment or draft import, and the guarantee applies once that test has been run.

Your data and your results

The report we produce is yours. Use it, share it, hand it to another provider. We will not ask you to sign anything preventing that.

Your files. Files you send us for a service are kept in that project's folder on our own machine and used only to produce your deliverables. We delete the raw files 30 days after you accept the delivery. We keep the mapping specification and our deliverables for 12 months so a repeat batch starts mapped, and we delete those earlier any time you ask. The scope and the invoice stay with our business records.

We will not use your name, logo or results in anything public without asking you first, in writing, for that specific use.

Working with more than one client in a category

Most of what we do is not exclusive and does not become worse because we also do it for someone else. Where a piece of work genuinely is finite, we will tell you before you buy rather than after. If exclusivity in your category matters to you, say so early and we will have that conversation honestly instead of implying something we have not agreed to.

Ending it

New monthly agreements, apart from Google Listing Care, may be ended by either side with 30 days notice. Existing signed agreements retain their agreed terms. The written order defines billing, deliverables and any separately approved changes.